01
Quote and order
Submit the server model, power draw, U height, CPU/RAM/disk/PSU notes, carrier, and ETA. Helixrack replies within 24 hours with a monthly estimate and intake instructions.
Four steps
From shipping label to SSH.
Helixrack turns self-owned hardware into hosted infrastructure without asking you to become a facility operator.
Process
Clear handoffs, no portal theater.
You send specs first. We price it, receive it, inspect it, rack it, burn it in, and hand over credentials once the box is online.
$ ssh [email protected]
IPMI: delivered
IPv6: /64 assigned
IPv4 /29: optional
Remote hands: 8am-10pm ET02
Ship
After approval, you get the confirmed receiving dock, dock hours, and a PDF intake form. Confirmation photo is sent within 2 hours of delivery.
03
Rack and test
Within 48 hours, the server is racked, powered, connected, and put through a 4-hour burn-in covering CPU, memory, disk, PSU behavior, and management access.
04
You take over
You receive IPMI credentials, a /64 IPv6 block, optional IPv4 /29, switch port details, and remote hands terms. Billing starts when the server goes live.
Included
Inspection before billing
Chen checks physical damage, loose RAM, expansion cards, drive count, PSU compatibility, and POST before the first invoice.
Included
First month free
Rack, power, bandwidth, and IPMI are free for the first 30 days. If the machine is not a fit, ship it back at your cost.
Included
Human remote hands
Power cycle, cable reseat, drive pull, visual check, and shipping prep are handled by the same small team that built the facility.
Checklist
What we verify when it arrives.
- Chassis damage, rail fit, missing screws, bent ears, and loose bezels.
- POST result, RAM count, drive count, expansion card seating, fan errors, and PSU warnings.
- Power behavior under load, 208V compatibility, dual PSU balance, and PDU assignment.
- IPMI reachability, MAC address inventory, switch port assignment, and initial burn-in logs.
Send specs before you ship.
We will catch obvious fit, power, and receiving problems before a carrier touches the box.