Privacy policy

What we collect

We collect the details you submit through intake and beta forms, including your name, email address, server details, shipping information, and any notes you send for receiving or support.

We also collect basic technical data when you visit the site, such as browser type, device information, and server logs. That data helps us keep the site working and secure.

How we use it

We use form submissions to reply to requests, prepare receiving instructions, onboard beta members, and support hardware you send to Helixrack. We use logs to monitor uptime, fix errors, and protect the service.

Sharing

We share data only when it is needed to operate the service, such as with carriers, payment processors, and hosting providers. We may also share information when the law requires it.

Retention

We keep messages and operational records for as long as needed to provide the service, handle follow-up questions, and meet accounting or compliance needs.

Contact

Questions about privacy can be sent to [email protected].