2025 Operating Review: Reliability, Support, and Sanitization
A year-end review of reliability, support response, maintenance, customer notices, and the evidence required for secure hardware retirement.
- Published
- Filed under
- service
The 2025 operating review kept the customer promise deliberately plain: keep customer-owned hardware available, communicate changes early, and document work that affects a server or its data.
Reliability reporting covered incidents, maintenance windows, support response, and customer-visible notices. Hardware retirement followed the same evidence-first habit as intake: confirm ownership, preserve the rollback path, sanitize the device, verify the result, and retain the certificate with the service record.
This review records the standard, not a guarantee of future capacity or uptime. Current service terms and support availability remain on the live pricing and intake pages.