Documentation
Procedures for every hardware handoff.
Use these guides to prepare, ship, connect, operate, and remove customer-owned hardware at Helixrack LLC.
Start here
Start with the task in front of you.
Before you ship
Approval applies to the exact machine.
Start with the manufacturer, model, rack height, expected power, power-supply configuration, network needs, and anything non-standard about the chassis.
- Confirm the chassis height, depth, weight, rails, and airflow direction.
- Provide expected and peak power draw, input requirements, and PSU count.
- Describe GPU, storage, network, or cable requirements that affect fit.
- Wait for written approval and the current receiving label before shipping.
Receiving
Protect the server and preserve its identity.
Use a rigid box or pallet appropriate for the server's weight. Immobilize rails and loose components, protect drive bays and rack ears, and place the approved shipment reference on the outer package.
Delivery confirmation
The exact label, receiving window, shipment reference, and condition-record scope are confirmed in writing for the approved delivery.
Review receiving and intakeGoing live
Inspection first, credentials last.
Installation timing and test scope depend on the approved configuration, shipment condition, facility fit, and written handoff. The quote or intake approval identifies any committed target.
Identity and condition
Chassis condition, expected components, rail fit, power supplies, and management access are checked against intake.
Agreed checks
The approved scope identifies which condition, power, management, storage, memory, or load checks will be performed before handoff.
Access and network
You receive the approved network details, facility assignment, service start, and secure remote-management handoff defined for the deployment.
Operate
Use the right path after go-live.
Report an issue
Contact the operating team with a server identifier, impact, and the last known good state.
Open support Physical workRequest remote hands
Authorize a bounded power, cable, component, visual, or shipping task.
Read the policy Customer resourcesBilling or removal
Find the contact path for invoices, hardware removal, shipment, and routine service questions.
Open customer resources NoticesCheck public status
Review confirmed incident notices, planned maintenance, and past operational updates.
Open status Billing guideRead a usage line
See how rack space, energy, outbound transfer, and optional work become invoice lines.
Open guide Request templatePrepare physical work
Copy a complete request with the target, action, stop condition, and completion check.
Open template End of serviceRemove or return hardware
Plan authorization, data-bearing components, packing, carrier release, and final charges.
Open guideReady for a fit check?
Send the exact hardware details before arranging delivery.